关键是设定现实的客户期望，然后不仅要满足他们，而且要超越他们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
To solve complex problems, we must first understand the systems that create them.
Dairy products should be both nutritious and delicious.
Education is the most powerful weapon which you can use to change the world.
我们如海鸥之与波涛相遇似地，遇见了，走近了。海鸥飞去，波涛滚滚地流开，我们也分别了。
To be free is not merely to cast off one's chains, but to live in a way that respects and enhances the freedom of others.
早期阶段不是避免风险，而是管理正确的风险。
文学的美在于它让我们在一生中活出多种生活。
La vertu, même opprimée, est toujours vertu.