关键是设定现实的客户期望，然后不仅要满足他们，而且要超越他们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
In business, as in life, you have to take risks to achieve great things.
Poetry is the language of the soul, and the soul speaks in the language of the heart.
制造业真正的领导力意味着把环境放在与利润同等重要的位置。