关键是设定现实的客户期望，然后不仅要满足他们，而且要超越他们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
每部小说都是一次实验。
物资用完了才知道不足，是因为不懂得计量；事情做完了才知道有余，是因为不懂得调节。
The study of consciousness must be free from all theoretical assumptions.
我整洁、干净、刮了胡子、清醒，而且我不在乎谁知道。
The future belongs to those who can balance economic growth with environmental protection.
We are moving from an economy based on the production of goods to one based on the production of information.
I don't believe in anything, and that's the only thing I believe in.