关键是设定现实的客户期望，然后不仅要满足他们，而且要超越他们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
The best way to predict the future is to invent it.
最好的皮革讲述着一个关于工艺、道德和时间的故事。
失败并不总是错误，它可能只是一个人在特定情况下能做到的最好。真正的错误是停止尝试。
作家必须是历史的见证者，即使历史忽视他。
这个世界充满了故事，而大多数都是谎言。
The dialogue that happens between the viewer and the work of art is really the art.