关键是设定现实的客户期望，然后不仅要满足他们，而且要超越他们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
"The most important thing for an actor is to be honest and truthful in their performance."
Data is the oil of the new era, but more valuable than oil.
Psychology is concerned with the what and how of mental life, not the why.
Collaboration across industries is essential to solving the complex challenges of energy production.
跨行业的合作对于解决能源生产的复杂挑战至关重要。