关键是设定现实的客户期望,然后不仅要满足他们,而且要超越他们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
Boldness is the beginning of action, but fortune controls how it ends.
物理学的美在于它能够用简单的定律解释复杂的事物。
做企业要有长远眼光,不能只看眼前利益。
A writer is, after all, only half his book. The other half is the reader and from the reader the writer learns.