The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
你加入这里不是为了酷，而是为了让别人酷。
Leadership is about making tough decisions with integrity.
In science, the credit goes to the man who convinces the world, not to the man to whom the idea first occurs.
We must embrace digital transformation to enhance efficiency and reduce costs.
