The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
The beauty of music lies in its ability to evoke emotions without saying a word.
Innovation in forestry isn't about replacing nature—it's about working with it.
Your past does not equal your future.
人们不买你做什么，他们买你为什么做。