The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
在数学中，提出问题的艺术必须比解决问题更有价值。
音乐是会思考的声音。
Happiness is brief. It will not stay. God batters at its sails.
真相总是一种侮辱或玩笑，谎言通常乏味。