The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
如果你想领导别人，你必须先学会跟随。
投资者应关注资产配置而非市场时机。
The world is full of broken people trying to fix each other.
别让我思考。
We are all detectives of our own past.