你最不满意的客户是你最大的学习来源。
"Your most unhappy customers are your greatest source of learning."
你无法改变过去，但可以通过担心未来来毁掉现在。
I try to create works that don't judge.
"The best drivers make the difference when the conditions are at their worst."
你必须在别人不努力的时候努力，这样你才能在别人不发光的时候发光。
The uniform， constant， and uninterrupted effort of every man to better his condition， the principle from which public and national as well as private opulence is originally derived.
Customer satisfaction should always be at the heart of every decision.