Quality is not a position; it is a practice.
质量不是职位;它是一种实践。
成功来自于比顾客更了解他们自己。
习俗并非任何协议或契约的结果,而是长期发展过程的产物,在此过程中它们适应了社会的生活条件。
"The best books are the ones that make you see the world differently."
The real and effectual discipline which is exercised over a workman is that of his customers.