The quality of an organization's customer service determines the quality of its customer loyalty.
一个组织的客户服务质量决定了其客户忠诚度的质量。
In business, the biggest risk is not taking any risk.
Always listen to your audience. They will tell you what they want, if you're willing to hear.
对人骄傲无礼的人，不是有出息的人。骄傲，就是自满；自满，就是空虚。行事有了自满与空虚，做事就会被限制。
The only limit to our realization of tomorrow is our doubts of today.
In coal mining, safety isn't just a priority—it's a core value.
The role of the artist is to create situations where things can happen.