The quality of an organization's customer service determines the quality of its customer loyalty.
一个组织的客户服务质量决定了其客户忠诚度的质量。
Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.
The greatest threat to democracy is the erosion of trust in institutions.
我活得越久就越发现我从不出错，而我谦卑地花费精力验证自己想法的所有痛苦只是浪费时间。
图书馆的存在本身就提供了最好的证据，证明我们对人类的未来仍可抱有希望。
Success in business starts with integrity—without it, even the best strategies will fail.