Quality is free. It's not a gift, but it is free. What costs money are the unquality things -- all the actions that involve not doing jobs right the first time.
质量是免费的。它不是礼物,但它是免费的。花钱的是那些不质量的东西——所有那些没有第一次就把工作做好的行为。
韧性的关键在于适应性。
I'm not a gangster, I'm not a thug, I'm just a guy who likes to rhyme.
Great companies are built on great cultures, and great cultures are built on trust and respect.