Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
小说是一面沿着大路行走的镜子。
任何公司最有价值的资产是其员工——投资于他们，他们将推动你的成功。
过去从未死去，它甚至还未过去。
真相总是比小说更离奇。