Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
煤炭一直是工业的支柱，通过创新，它可以继续发挥作用。
The most important thing in the Olympic Games is not winning but taking part； the essential thing in life is not conquering but fighting well.