Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
The mind is not a passive recipient of sensory information but an active participant in the process of perception.
The joy of chemistry is in seeing the invisible become visible.
在你雇用人之前，你需要确认他的三项素质：正直诚实，聪明能干，精力充沛。但是最重要的是正直诚实，因为如果他不正直诚实而又具备了聪明能干和精力充沛，你的好日子也就到头了。
总要要求一个最后期限。最后期限能够帮你淘汰那些无关紧要的东西。避免追求完美，你必须追求与众不同，与众不同比完美更好。