Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
It is not the strength of the body that counts, but the strength of the spirit.
夜晚是个骗子，但黎明说出真相。
出自孟郊《登科后》，郦波在讲解中分析了其历史背景与情感表达。
每个文明都是建立在另一个文明的骸骨之上。
小说就像蜘蛛网，或许连接得很轻，但仍然在四个角落都与生活相连。