Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
心灵的钟摆在意与非意之间摆动，而非对与错之间。
Quality is not a destiny; it is a design.
男人因厌倦而结婚，女人因好奇而结婚，双方都会失望。
人不应惧怕死亡，而应惧怕从未开始生活。
Innovation isn't just about technology; it's about changing mindsets.