Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Even the strongest man needs someone to stand by him.
"In my novels, I try to delve into the darkest corners of the human psyche."
希望是有羽毛的东西，栖息在灵魂中，唱着无词的曲调，永不停歇。
The truth is, I often like women. I like their unconventionality. I like their completeness. I like their anonymity.