Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
反馈是鲁棒控制的关键。
I believe in the power of cinema to change the world.
每一首歌都有自己的故事。
The essence of mathematics lies in its freedom.
我不喜欢被仅仅标记为一件事。
消费者的信任很难赢得却很容易失去。我们必须每天保护它。
The probability of a response is determined by its reinforcement history.