客户的需求是我们前进的方向，客户的满意是我们追求的目标。
Customer needs are our direction, and customer satisfaction is our goal.
There are some things so serious you have to laugh at them.
每一次接触都会留下痕迹。
我坚持自己的信仰，很多时候这可能与主流背道而驰。
预测未来的最好方式是发明它。
我认为当你停止学习的那一刻，你就停止了成为一个作家。
Being different is not that difficult. We are all different from different perspectives. But I think being different is good, because you present a different point of view. You may have the chance to make a difference.
管理的主要目标应该是确保雇主的最大繁荣，同时确保每位员工的最大繁荣。