客户的需求是我们前进的方向,客户的满意是我们追求的目标。
Customer needs are our direction, and customer satisfaction is our goal.
生活就像一辆十档变速自行车,我们有各种档位选择,很多人却忘了用。
The most successful organizations are those that focus on creating value for all stakeholders.
好的设计是隐形的;只有当它不好时你才会注意到。
The best books are the ones that challenge you.