旅程本身就是一个人；没有两个是相同的。所有的计划、保障、监管和强制都是徒劳的。经过多年的挣扎，我们发现我们并没有去旅行；而是旅行带走了我们。
A journey is a person in itself; no two are alike. And all plans, safeguards, policing, and coercion are fruitless. We find after years of struggle that we do not take a trip; a trip takes us.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
"The act of writing is an act of resistance, a way to reclaim our voices and our stories."
设计就是倾听——倾听场地、倾听人们、倾听环境。