The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

学会从那些你不同意、甚至冒犯你的人身上学习。看看你能否发现他们背后的真相是什么。

出自汉·桓宽《盐铁论·刺复》。做大事的人要有耐心，没耐心就会乱了方寸，误了大事；做小事的人不能有怠慢轻忽之心，否则事情就做不成。前句之意是说，做大事（如治国安邦）要有足够的耐心，不能有浮躁之气，不然思虑不周，定会坏了大事。

Don't be afraid to break the rules if it means staying true to yourself.

今天种下的每一棵树都是留给后代的遗产。

To be a writer is to be a thief of other people's lives.