习惯就是习惯，谁也不能将其一下子扔出窗外，只能一步一步地引下楼。

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

强调在管理中提供背景信息比直接控制更重要

空间不是空的；它充满了可能的互动。

Happiness is a warm puppy...

创新不仅仅是关于新产品；而是关于我们如何重新思考为客户创造价值。

我不是那种会让我的专注力下降的人。