重要的是，你的队友必须知道你是站在他们这边的，你是真心希望他们成功的。

不管赢得这世界不是失去它。反正它是个无聊的世界。

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

一个组织的纪律质量决定了其绩效的质量。