The past is not lost; it is encoded within us.

The customer may not always be right, but they always come first.

我一直喜欢“怀恨在心”这个短语，因为许多人对他们的怨恨很温柔，就像对待他们心中最亲近的东西一样。

煤炭的未来在于更清洁的技术和更智能的资源管理。

你不能仅仅问顾客他们想要什么，然后试图满足他们。等你把产品开发出来时，他们可能已经想要新的东西了。

如果没有规和矩，就无法制作出方形和圆形的物品，后来引申为行为举止的标准和规则。这句贤文旨在教育人们，做人要遵纪守法。

I believe that if you show people the problems and you show them the solutions they will be moved to act.

Memory， I realize， can be an unreliable thing； often it is heavily coloured by the circumstances in which one remembers.