将决策交给那些对决策错误并不承担任何代价的人——很难想象出一个比这样做更加愚蠢和危险的做法了。
It is hard to imagine a more stupid or more dangerous way of making decisions than by putting those decisions in the hands of people who pay no price for being wrong.
We don't need more objects, we need more connections.
质量改进的第一步是了解客户真正想要的是什么。
If not me, who? If not now, when?