Customer-centric innovation begins with listening beyond what is said to understanding what is meant.

我们必须记住的是，我们仍然可以做任何事情。我们可以改变主意。我们可以重新开始。

Design should solve problems, not just look good.

只有向后看才能理解生活；但要生活好，则必须向前看。

"I wanted to write about the Windrush generation because their story is part of British history, but it's a story that hasn't been told enough."

群众是残忍的，但个人是善良的。