We must balance short-term gains with long-term vision.

可持续性不是终点，而是一个需要持续改进和创新的旅程。

I stand up for what I believe in and a lot of the time that can be against what the norm is or what people expect of me.

A strong brand is built on trust and consistency.

每一本书都是一段旅程，而每一段旅程都会让你有所改变。

因果推理的力量在于它允许我们预测我们从未采取的行动的效果。

On marketing: "In the old world， you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world， that inverts."

Humans are allergic to change. They love to say, 'We've always done it this way.' I try to fight that. That's why I have a clock on my wall that runs counter-clockwise.

"The truth is rarely pure and never simple."