极不切实际的梦想即使没有实际权力做后盾，一样可以让人产生最大无畏的胆气。这是因为，怀有大希望者的力量可以有最荒谬的来源：一个口号、一句话或一枚徽章。

Sometimes we measure things and see that in the short term they actually hurt sales, and we do it anyway.

运营卓越不仅仅是效率，更是为所有利益相关者做正确的事。

"Every wall has its own voice, and my job is to listen."

The most beautiful as well as the most ugly inclinations of man are not part of a fixed biologically given nature, but result from the social process which creates man.