The problem of quality management is not what people don't know about it. The problem is what they think they do know.

"A book is a mirror; if a fool looks in, you cannot expect a sage to look out."

你必须准备好受苦并享受痛苦。

成功来自于关注客户并交付价值。

那些把别人当作不如人类的人，当他们投在水面上的面包毒化后漂回来时，不应感到惊讶。