Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

交易中最重要的是保持在场。你必须能够度过糟糕的时期才能迎来好的时期。

The most successful companies are those that see challenges as opportunities to innovate and grow.