When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

要说“我爱你”，首先必须能够说“我”。

I like to play with people's expectations.

我一直认为，机器的真正考验在于它在普通劳动者手中的实际效用。