You can't run a business, or anything, on a theory.

Loneliness is a lifelong companion, an established fact. Instead of denying it, fighting it, and avoiding it needlessly, you’d better accept it, let it protect you from going home in the crowd, and let it accompany you to breakfast on Saturday morning and tidy up the sunshine.

I am very much attracted by the mystery of the world, and I think that is the main theme of my poetry.

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.