The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
我一直在不停地努力，不嘲笑、不哀叹、不嘲笑人类的行为，而是理解它们。
心理生活是一个整体，这一普遍说法在某种意义上可以被接受为真实的，即它是一个相互关联的整体。
The architect must design for the senses, not just the eyes.
Diversity is not just a moral imperative; it's a business imperative.