"Memory is a tricky thing, it can be both a blessing and a curse."

Resilience is built through overcoming challenges.

始终追求卓越，而不是完美。

The topic of leadership is a touchy one. A lot of leaders fail because they don’t have the bravery to touch that nerve or strike that chord. Throughout my years, I haven’t had that fear.

关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。