The most important thing in communication is hearing what isn't said.

做求职者的背景调查时，原雇主可能不愿意或被禁止说任何负面的东西，所以，应发送这样的调查信息："如果您强烈认为这位求职者极其出色，请给我回邮件。" 如果他们不回复，就当作是对候选人的否定。

Every man has his secret sorrows which the world knows not; and often times we call a man cold when he is only sad.

我似乎总是想以最节能的方式，用自然界里最平常的东西来造各种东西。