及时采拮你的花蕾，旧时光一去不回。今天尚在微笑的花朵，明日便在风中枯萎。

超越顾客的期望。如果你这样做，他们会一次又一次地回来。给他们想要的——再多一点。

I don't believe in anything, and that's the only thing I believe in.

We want to build technology that everybody loves using, and that affects everyone. We want to create beautiful, intuitive services and technologies that are so incredibly useful that people use them twice a day. Like they use a toothbrush. There aren’t that many things people use twice a day.

没有事情的时候，需要照管这颗心，小心谨慎，好像有事一样；有了事情的时候，却要放下这颗心，泰然自得，好像没事一样。没有事情能像有事一样提防，才可以平息意想不到的变故；有了事情能像无事一样镇定，才能消除事件过程中的危机。

Your time is limited, so don't waste it living someone else's life.