I say luck is when an opportunity comes along and you're prepared for it.

The key to happiness is gratitude.

关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。

A company's culture is defined by the worst behavior the leader is willing to tolerate.

医疗行业的领导力意味着今天做出艰难的决定，以便明天让患者受益。

地球赐予我们煤炭；我们的责任是回馈管理。