释义：如果一个人未经努力就想获得报酬，最终可能会遭受不幸和失败。
创新不是颠覆，而是让复杂的事情变简单。
最好的建筑是那些既能打动理智又能打动心灵的建筑。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.