You can't lead effectively if you don't understand the business from the ground up.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

我不惧怕任何人。每个人都是平等的。上帝把我们放在这里的目的是一样的。

一个组织的韧性质量决定了其恢复的质量。