生活是10%发生在你身上的事，90%是你如何应对它。

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

The past is a foreign country; they do things differently there.

撒谎的麻烦在于你必须记住一切。