"I am drawn to the lyric, the short poem, where every word has to be exact."

爱是一个战场，我们都会失去一些东西。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

一个好故事就像一面镜子，它反映出听者的灵魂。

"Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers."

Surround yourself with people who challenge and inspire you.