一个组织的客户服务质量决定了其客户忠诚度的质量。

To keep young kids behaving on a car road trip， have a bag of their favorite candy and throw a piece out the window each time they misbehave.

The human brain consists of many specialized circuits that evolved to solve specific problems our ancestors faced during our evolutionary history.

译文：为人处世懂得退让就是高明之举，待人接物学会宽容就是福气。赏析：忍一时风平浪静，退一步海阔天空。与人相处，不必事事都要争个高低，更不必小肚鸡肠。

解读：人与人的经历、观念差异巨大，所以日常交流、相处中，被他人误解司空见惯，能够被透彻理解是极为难得的，要习惯误解，珍惜难得的理解瞬间。

在词语之间的沉默中，真相往往存在。