The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
我认为最重要的是有一个好故事并且讲得好。
艺术应该像生活本身一样不可预测。
唯一真正的错误是我们从中一无所获的错误。
Life is a journey, not a destination.