Your most unhappy customers are your greatest source of learning.

我不是榜样，我只是一个普通人。

在气候变化问题上，我们必须成为解决方案的一部分。

领导就是服务。

善是无法定义的。

"The great advantage of being a writer is that you can spy on people. You're there, listening to every word, but part of you is observing. Everything is useful to a writer, every scrap, even the longest and most boring of luncheon parties."