When I sing, I feel like I’m in a different world, a world where anything is possible.

I think it's possible for ordinary people to choose to be extraordinary.

Leadership is about inspiring others to see what they can become, not just what they are.

顾客可能不总是对的，但他们永远是顾客。

你越个人化，你就越普遍化。

学到的不是动作，而是意义。