The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
如果你想理解大脑,你不应该只看单个神经元。你应该观察成千上万个神经元之间的相互作用。
The theory of probabilities is at bottom nothing but common sense reduced to calculus.
当你借用别人的车时,归还时总要加满油。
"Change is the only constant in the universe."
人们并不懒惰。他们只是有无力的目标——也就是说,那些不能激励他们的目标。