你的最不满意的顾客是你最大的学习源。
Your most unhappy customers are your greatest source of learning.
"Imagination is not only the uniquely human capacity to envision that which is not, and therefore the fount of all invention and innovation. In its arguably most transformative and revelatory capacity, it is the power that enables us to empathize with humans whose experiences we have never shared."
The only way to find the limits of the possible is by going beyond them into the impossible.
The root of the problem is the failure to distinguish between operational effectiveness and strategy.
Every piece of plastic we produce should have a clear path to reuse or recycling.