你的最不满意的顾客是你最大的学习源。
Your most unhappy customers are your greatest source of learning.
人生不是赛跑，而是一段每一步都算数的旅程——包括那些跌倒。
自由从来不是被压迫者自愿给予的，必须由被压迫者争取。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
Purposive behavior in animals and men.
I'm a person who likes to stand out.
The soul is the master of the body， not the slave.
The rocks we extract today must leave a legacy we can be proud of tomorrow.