预测未来的最好方法就是去创造它。
The first step in quality improvement is to understand what the customer really wants.
出处:1876年3月10日,贝尔第一次通过他发明的电话在寝室向在实验室里的助手沃森说的一句话。
The solution of a problem appears suddenly and is not approached by a gradual, step-by-step procedure.