The measure of a good book is determined by how much it makes you think and feel.

"You can’t just sit down and write a book. That’s not how books get written. Books get written by living your life, by being open to the world, by paying attention."

让团队发挥最大潜能的方法是，以困难但可达成的目标挑战他们，以真诚与信任鼓励他们，以扣人心弦的愿景激发他们，和以同理心倾听他们。