Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

行为由驱力和习惯强度的相互作用决定。

永远不要低估一个执行到位的简单想法的力量。

人工智能的未来不仅在于算法，更在于理解智能的本质。