如果你想读一本书，但它还没有被写出来，那么你必须写出来。

If everything was perfect, you would never learn and you would never grow.

Quality is not a department; it is a mindset.

In a way, I've got some bad news, particularly to anybody who's come to Oxford from abroad. There's a real problem with snobbery, because sometimes people from outside the U.K. imagine that snobbery is a distinctively U.K. phenomenon, fixated on country houses and titles. The bad news is that's not true. Snobbery is a global phenomenon; we area global organization, this is a global phenomenon. What is a snob? A snob is anybody who takes a small part of you, and uses that to come to a complete vision of who you are. That is snobbery.

The quality of an organization's culture determines the quality of its products and services.

To find out what one is fitted to do, and to secure an opportunity to do it, is the key to happiness.