Living is like tearing through a museum. Not until later do you really start absorbing what you saw, thinking about it, looking it up in a book, and remembering - because you can’t take it in all at once.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

I'm not interested in money. I just want to be wonderful.

我不是淑女，我是Gaga。