The problem of quality management is not what people don't know about it. The problem is what they think they do know.
任何重复性活动(如惩罚犯罪或葬礼仪式)的功能,在于它在整体社会生活中扮演的角色,从而对维持结构连续性所做的贡献。
Technological innovation is the fundamental way to solve the problems of the coal industry.
To the man with only a hammer, every problem looks like a nail.