There is no such thing as a quality problem. There are only problems of people not doing what they are supposed to do.

采矿业是周期性的，但伟大的公司是由那些既能驾驭低迷期又能驾驭繁荣期的人建立的。

"Your most unhappy customers are your greatest source of learning."

我是温和的反面，完美无瑕，有着骗子的精神和大学生的傲慢。