如果你想领导，你必须先学会倾听——倾听你的团队、客户和环境。

Well, the first rule is that you can’t really know anything if you just remember isolated facts and try and bang ’em back. If the facts don’t hang together on a latticework of theory, you don’t have them in a usable form.

Emotions play a crucial role in decision-making, often more than we realize.

"I think it's important to write about real life, even if it's tough."