It is remarkable how much long-term advantage people like us have gotten by trying to be consistently not stupid, instead of trying to be very intelligent.
挽救失败的事，就好像驾驭悬崖边的马，不能轻拍一鞭。对于即将成功的事，就好像拉船上沙滩，不能少停一桨。
History taught us is that people never know learn the lessons of history.
一个组织的客户服务质量决定了其客户忠诚度的质量。
"The moment of birth is when we have the most to lose."