When I have been listened to and when I have been heard, I am able to re-perceive my world in a new way and go on. It is astonishing how elements that seem insoluble become soluble when someone listens.
礼貌，并不需要花钱。用完马桶后，把马桶盖放下；上电梯时，耐心等别人出来再进去；把购物车放回指定区域；在借东西时，归还时要东西的状态要比你借的时候还要好（例如给车加满油、把物品清理干净）。
不要让那些混蛋把你磨垮。
最好的故事是那些可以一遍又一遍阅读，并带来不断增加的愉悦感的故事。
不要过于自信，要时刻保持谦虚和谨慎。
Innovation is not about saying yes to everything. It's about saying no to all but the most crucial features.
"The key to discovery is not just in the answers we find, but in the questions we dare to ask."
The hardest decisions often require the simplest question: 'What's right for the long term?'