Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

The only thing that is truly yours is your passion.

成功不在于目的地，而在于旅程。

Data is cold, but services should be warm.

回顾21岁刚刚毕业时的自己，对于今天42岁的我来说，是一个稍微不太舒服的经历。可以说，我人生的前一部分，一直挣扎在自己的雄心和身边的人对我的期望之间。