When crisis comes, true leaders must dare to take responsibility and make quick decisions.
The key to nudge is to make it easy for people to make better choices.
Your job as a leader is to make those around you better, not to make yourself look better.
"Stories you read when you're the right age never quite leave you. You may forget who wrote them or what the story was called. Sometimes you'll forget precisely what happened, but if a story touches you it will stay with you, haunting the places in your mind that you rarely ever visit."
如果你想领导,你必须先学会倾听——倾听你的团队、客户和环境。