If you're long-term oriented, customer interests and shareholder interests are aligned.

过多地粉饰命定之说，用来教育广大的愚昧朴实的民众。 

The reality is: sometimes you lose. And you’re never too good to lose. You’re never too big to lose. You’re never too smart to lose. It happens.

如果我们想要实现伟大，就必须愿意冒险并拥抱变化。