你能写出真相的唯一方法就是假设你写下的东西永远不会被读到。
When buying a garden hose, an extension cord, or a ladder, get one substantially longer than you think you need. It’ll be the right size.
The world is full of stories, but the stories are all one.
超越顾客的期望。如果你这样做,他们会一次又一次地回来。给他们想要的——再多一点。